Client
North Tyneside Council
Location
North Tyneside
Project Value
£1,200,000
Deerness Fencing & Landscaping have partnered with North Tyneside Council, carrying out planned fencing works for the past 10 years with an average annual value of £1,200,000. We supported the client with budget planning, which involved fencing surveys of individual properties. We then presented the client with the budget information and developed a work programme against their desired spending capabilities.
The standard method involved the take down and removal of existing fencing, followed by the supply and erection of the newly specified fencing. All fencing removed from site was taken to a registered tip and disposed of correctly. We never left a property’s boundary fence unfinished at the end of the working day to ensure that the resident’s personal security was maintained.
One of the main Key Performance Indicators on the contract involved the use of Customer Satisfaction. The information collated was passed to the client and we were able to monitor the overall performance of the contract from the residents view point.
Throughout the project we engage with a full time manager who is based on site, along with a full time customer care representative who undertakes customer satisfaction and with the continued support of the full time manager Deerness works to a zero defect delivery, which has always been fulfilled at handover of each property.
In total Deerness Fencing and Landscaping Ltd removed 1800m of existing timber fencing and installed 1800m of new fencing along with 101nr new timber gates to phase 1 and for phase 2 Deerness Fencing and Landscaping Ltd removed 1300m of existing timber fencing and installed 1300m of new timber fencing along with 169nr new timber gates
Our Repairs and Maintenance department was formed in 2015 starting with Sunderland City council and Mears group then going onto servicing all the regional councils and Housing group across the northeast and beyond. Growing into a key part of our business activities
Deerness Fencing and landscaping Ltd have a dedicated expert joinery team who fabricate all our timber gates and bespoke fencing, The team leader Dean along with Gary have a total of over 50 years experience in fence joinery so no job is beyond their capability
There is a ‘real buzz’ in the office around the new apprenticeship schemes on offer to both existing and new employees. As well as giving an apprentice a fantastic chance to continue learning and developing, both personally and professionally it is providing existing employees with an opportunity to supervise and mentor. A definite win-win for the business.
Read articleDeerness Fencing & Landscaping recently welcomed two apprentice fencing operatives to the team.
Read articleCHAS assessment standards provide clients with the reassurance they need that their supply chain operates ethically and within legal guidelines and will support the delivery of results, on time and within the parameters of the contract.
Read article