ISO 9001

Quality management system

ISO 9001 is defined as the international standard that specifies requirements for a quality management system (QMS). Organizations use the standard to demonstrate the ability to consistently provide products and services that meet customer and regulatory requirements.

The seven principles of quality management are:

• Engagement of people.
• Customer focus.
• Leadership.
• Process approach.
• Improvement.
• Evidence-based decision making.
• Relationship management.